Solution for cPanel, webmail logout or account switch problem

If you are having difficulty switching between cPanel accounts, or logging into and out of your webmail account, your server may be using HTTP authentication.

When HTTP authentication is enabled, most web browsers will not actually log out of a session until the browser widow/tab is closed, regardless of whether you use the Log Out button. This can make it difficult for you to switch between webmail and cPanel accounts.

As it is not due to cPanel itself, it can’t be held responsible for it and also not able to solve this HTTP authentication issue.

However, if you have WHM root access and you are running  cPanel 11.25 or later, you can switch to cookie-based authentication to resolve the problem.

How to do that?

1. Navigate to the WHM Tweak Settings screen.
2. Set Enable HTTP Authentication to Off.

Cookie-based authentication will allow you and your users to log out using a Log Out button, without having to close the web browser.

If you own a website and do not have access to WHM, you may contact your web hosting service provider regarding this issue and refer to this page. There is a chance that they will take action to solve it for you by enabling cookie-based authentication.

Related posts:

1. Using Webmail in cPanel control panel
2. Disallow /cpanel, /webmail to be redirected to ssl/tls ports (2083, 2096)
3. Different Webmail Clients in cPanel
4. Fantastico is not installed at the default location /usr/local/cpanel/3rdparty/fantastico. Either move the Fantastico directory from it’s current location to /usr/local/cpanel/3rdparty/fantastico OR enable ioncube loaders in WHM -> Tweak settings.
5. Creating secure remote logins to cPanel